A SeaWorld Orlando ride called Sky Tower became stuck with passengers on board Monday afternoon, CNN affiliate WESH reported.
SeaWorld was in constant communication with the guests and team members on the ride, and all passengers are safe, according to Aimee Jeansonne-Becka of SeaWorld media relations.
According to the SeaWorld website, the ride carries passengers 400 feet high up a tower so they can see the entire theme park.
About 3 p.m., WESH reported that passengers said they’d “been stuck for two hours and were told it could be some time before they’re back on the ground.”
Orange County Fire and Rescue reported that 15 firefighters were working with SeaWorld staff at the Sky Tower ride.