London, England, United Kingdom (4E Sports) – Organizers of the 2015 Rugby World Cup have postponed the sale of tickets after its partner, Ticketmaster, suffered a technical glitch in its system.
Ticketmaster, already under fire for the mess surrounding Commonwealth Games sales, asked for more time to prepare its website.
The first 500,000 tickets for the tournament, the biggest sporting event to take place in the UK since the Olympics in 2012, were due to go on sale Friday to approximately 100,000 members of rugby clubs who had pre-registered.
“Ticketmaster had asked for more time to test the online ticketing system they are providing to ensure that rugby fans have the best possible experience when booking tickets,” the organizers said in a statement.
“In an attempt to find a silver lining it said the delay would give rugby clubs more time to register members on the system for the 500,000 tickets available,” they added.
Organizers said sales window will now run from 29 May to 2 July, with up to a million more tickets scheduled to go on general sale between 12 September and 29 September.
“Our priority is ensuring the experience of securing tickets for the Rugby World Cup is a positive one for fans. We want to be clear: the decision to reschedule the Rugby World Cup 2015 rugby community ticket sale underlines that priority. We thank rugby fans and England Rugby 2015 for their patience,” Ticketmaster said in a statement.
Recently, the sale of the last batch of Commonwealth Games tickets was suspended after prospective purchasers struggled with long delays and incomplete transactions, which were blamed on Ticketmaster’s system.
The company was chosen to handle sales for both events despite major issues during the ticket-sale process for the London Olympic Games, when there were problems involving the sale of later batches of first-come, first-served tickets and with a complex resale system.
Glasgow 2014 organizers were forced to suspend the sale of the final batch of 100,000 tickets across all sports available for July’s Games. The website and call centers were closed at 6pm on Tuesday after customers complained. Organizers said around 55,000 of the 100,000 tickets had been sold.